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COVID-19 POLICY

While we cannot eliminate all possible risks inherent with public space and contact during services, our goal is to minimize the possible risks, provide for social distancing (besides when receiving services), and adhere to recommended guidelines. The rules below are in place for the safety of both our clients and our staff.

If anyone is uncomfortable coming in during this crisis, we understand and ask that you let us know in advance.

While the studio and its staff will follow safety guidelines and regulations, and make a best-faith effort to minimize risks at the studio, any client receiving services at the studio does so with the understanding there are inherent risks involved with Coronavirus and other contagious diseases in an indoor, public space.

Beyond adhering to regular and standard common-sense hygiene practices, we are also implementing the following practices:

Requirements for Clients:

  • Staff members and other clients may have compromised immune systems, so it is very important to do our best to provide a healthy environment.
  • Please do not come to Brows & Co. if:
  • – You are ill, coughing, sneezing, and/or potentially contagious.
    – You have been advised to quarantine or self-isolate due to possible exposure.

We ask that you contact us if:

  • After you have been to Brows & Co., you receive a positive coronavirus test and may have unknowingly carried the virus into the studio.
  • You are sick, self-quarantining, and/or potentially contagious.
  • Please note that cancellation penalties will not apply under such circumstances as long as we are contacted in a reasonable manner.

Please note that before/upon entrance to the studio:

  • Temperature checks will be completed. (99.0+ will be asked to reschedule)
  • Face masks are required to be worn while in the salon.
  • Hand sanitizer will be provided and must be used, OR
  • Immediate hand washing will be required.
  • Consent forms must be filled out online in advance New Clients CLICK HERE
  • Returning Clients CLICK HERE

When you arrive:

  • Please wait until in your car until your artist call you in, the front door will be kept locked from the outside at the Silver Spring location.
  • Hanover, MD clients can walk in during their scheduled appointment time.
  • A staff member will meet you at the front door when we are ready for you to enter (Silver Spring Only).
  • We will provide direction on where to proceed for services.
  • If you arrive early, feel free to check if we are ready for you. If a stylist is running off-schedule, we will do contact you in advance.
    – Please note, we will no longer have a waiting area for clients. Clients must wait outside until we are ready for your services.
  • Refrain from unnecessary personal contact, such as handshaking, hugs, etc.
  • Please be mindful of social distancing from other clients and staff members.
    – We are limiting the number of people in the studio at one time. Please adhere to any guidance from staff. By MD regulations, only one client per artist can be in the studio at once.
    – Please contact us if you are running late. If you arrive late to your appointment, we may not be able to provide some or all services as scheduled, Artists will have less flexibility due to the limits on clients in the studio at one time. We only can provide a 10 min. grace period.
  • Please be patient. We must limit the number of people in the studio at any one time. On occasion, this may cause delays – Brows & Co. will do its best to keep everyone within an acceptable distance, while serving everyone as best as possible.
  • Clients are encouraged not to use cash. Gratuities can be added to credit card payments as well as given through our website and other electronic means.
    – If you must use cash, please bring exact amounts. The salon will no longer be able to exchange large bills for small bills.

Requirements for Staff

  • Required temperature checks when coming into Brows & Co. and as needed through the day. With any signs of potential illness staff members will go home.
  • Must have normal temperature for 24 hours before returning to work.
  • Wear a mask at all times while in the salon.
  • Keep social distance whenever possible from other clients and staff.
  • Wipe down chairs between each client and regularly disinfect high traffic areas.
  • Thoroughly wash hands between each client. Only touch clients for necessary service purposes, with new gloves.
  • All tools are sanitized the night before and prior to the the procedure: tweezers and brow scissors. Permanent Makeup tools are disposable one time use.
  • All employees must follow recommended public health guidelines when out of the studio – social distancing, mask wearing, avoiding large gatherings or places where crowding may occur, etc.

We will continue to monitor the latest advisories on the virus and take additional measures, as needed. Everyone’s health and safety come first.

Thank you,

Brows & Co. Studio & Academy

Business Phone: 443-755-9555

Business Text Only: 301-968-6196